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Frequently Asked Questions.

How long will my highlights last?

Even though our highlights are usually done with enlightener or permanent color, eventually they will start to grow out within 4 to 8 weeks, dependent on how fast your hair grows. Your stylist will recommend a time specific to you for scheduling your next highlight appointment.

How can I save money on my color?

We have a referral program in which you refer someone and you both receive $20 off your next service. You can also talk with your stylist about lower maintenance haircuts and colors.

What if I don't know what haircut will suit me?

Our hairstylists are trained to consider face shape, features, hair type, styling needs, etc. when cutting hair. They offer a thorough consultation to give you the best look for you and your lifestyle. We are happy to assist you in finding you a style and recommend an array of Aveda products on how to maintain/style.

How do I know if I need a conditioning treatment?

Conditioning treatments can scheduled with every service and are highly recommended by our stylists for any hair type, texture, and length. The best time to schedule one is when you are getting color or highlights.

Should I wash my hair before my appointment?

That depends on the service you have scheduled. If you are hoping for a special occasion style, refer to your stylist; though typically coming with clean, dry hair works best. For hair color and haircuts, washing your hair beforehand is usually unnecessary. 

If you are wanting a dry haircut, please come with clean, dry hair.

Which stylist should I see?

All of our stylists are experienced and highly education in both cut and color. We recommend speaking to one of our salon coordinators who can match you with a stylist that best suits your needs.

If I need more than one service, how should I book the appointment?

Our staff will be happy to accommodate all of your questions and needs when you book an appointment with us. If you are booking over the phone, be sure to tell the coordinator all of the services you would like to book. If booking online, please be sure to read all of the service notes provided.

What should I do if I know I am going to be late?

Please call our salon at 847.266.7777 if you are running late for your appointment. Our staff will check in with your stylist to see if you will be able to receive your full service. You can also send a text to 847.241.1188 if you cannot reach us over the phone.

What is Gordon Salon's cancellation/rescheduling policy?

We know life happens! Please make every effort to cancel/reschedule your visits at least 24 hours beforehand so that we can fill your spot with another client's desired service.


Same-day* cancellations are subject to a

25% service charge and no shows are 50% of the services missed


*Same-day = any time after the close of business the night before a scheduled visit.


We appreciate you and your patronage!

Why should I have my credit card on file?

To promote contactless, socially distance, faster checkout, we can store your card to your profile. In cases that you forget your card, run into our cancellation/rescheduling fee or our no show charge, we are able to process the charge quickly. We will notify you of the charge before it is made. 

If we are unable to contact you or take payment for any services or fees, we cannot schedule a next appointment until we have received payment.

When should I book my next appointment?

To ensure you are able to get the date and time you desire, we recommend booking your next appointment before you leave the salon. Typically two weeks in advance of you desired appointment can help ensure you get your ideal time.

What are the difference in level of Gordon Salon's stylists?

Our team has four levels from top to bottom: Senior Master, Master, Professional, Emerging Artist. The levels are determined based on education and experience. Price points vary accordingly.

How do I book my appointment online?

Visit our online booking page and follow the prompts to request your appointment. Our system requires you to save your card to your profile to confirm the request. If you have any issues or questions, feel free to give us a call and we can assist you!

Can I redeem my Aveda Plus points in one of the Gordon Salon locations for product?

Sadly, no. We are unable to provide the redemption for products, but you are able to redeem them from Aveda's website.

What is my first step for hair extensions?

Schedule a complimentary consultation, giving you and your stylist the opportunity to go over any questions and concerns you may have and determine what will work best. We use VoMor extensions; prices vary based on how many boxes are needed. 

Clients pay for the extensions themselves and the service to apply them.

Do all stylists specialize in extensions?

No, only select stylists in each location are certified to do extension services. Give us a call to check stylist availability and schedule your consultation.

What is a BloScription?

BloScriptions are blowout memberships, paid for monthly or annually. We offer packages of 1, 2, or 4 blowouts a month.

Do I have to see a certain level stylist?

Our bloscriptions are scheduled for GEA and Professional stylists. You can upgrade to a Master or Senior Master stylist at an added charge.

What bonuses come from BloScription?

Alongside monthly/annual savings, you save an additional 5% off other styling services and products. 

Can BloScriptions be refunded?

BloScriptions cannot be refunded. Monthly subscriptions are recommended if you are unsure where you will be within the year. If an annual BloScription is cancelled, you have until what would have been the next charge to use the rest of your blowouts. If a monthly BloScription is cancelled, you have 90 days to use the rest of your blowouts.

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